PRIVACY POLICY
Global Privacy Policy For Clients, Free Subscribers & Website Visitors
This Policy applies to ECG Pte Ltd (201622990Z ) and any holding companies, other subsidiaries or related entities of mdtcx.com, all of which are referred to as “Million Dollar Trader Club X”, “asiaforexmentor”, “we”, “our”, or “us”. The Policy extends to and covers all operations and functions of ECG Pte. Ltd.
MDTCX’s Privacy Policy Statement will be periodically reviewed to account for new laws and technology, changes in our operations and practices, and to ensure its relevance in the evolving environment.
The term “individual” refers to a customer, client, trustee, or any other person with whom we interact. All contractors, sub-contractors, vendors, service providers, customers, agents, or any other third parties with access to and/or utilization of personal information collected and/or held by MDTCX must adhere to this Privacy Policy.
“Personal information” refers to information or an opinion about an individual that can be used to identify that individual. Some of the personal information we collect is considered “sensitive information.” “Sensitive information” encompasses details related to a person’s racial or ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual preferences, criminal record (also personal information), and health information about an individual.
1. How we collect personal information
As a provider of financial services, including trading education, we may collect sensitive information pertaining to an individual’s personal circumstances and financial details, which may potentially identify the individual and/or contain opinions about the individual.
Our ability to offer individuals our products and services may sometimes depend on our acquisition of specific personal information about the individual. Typically, the personal information we collect about the individual includes their name, age, date of birth, occupation, mailing address, phone number, email address, and other information relevant to the products and services we provide.
The personal information may also encompass details about the form of identification used in connection with an individual to facilitate or receive a transaction (as required by law in certain instances), as well as information regarding a transaction involving an individual. This includes particulars of the amounts deposited into or withdrawn from an individual’s account, as well as delivery instructions.
We generally gather personal and/or sensitive information from individuals through the following methods:
1.1 directly from applications, questionnaires and/or forms completed by individuals (via our websites), which include surveys or special offers, when individuals wish to use our services, purchase our products or apply for a position in our organisation;
1.2 from information disclosed to us by an individual on the phone, or by sending us correspondence (by letter, fax or email) or contact us in person; and
1.3 from a variety of third party sources, including our business contacts credit reference and credit checking agencies, and financial institutions.
The above list is not exhaustive.
In some circumstances, we may be provided with personal information about an individual from somebody else, for example, a referral from another person. We will take reasonable steps to inform the individual that it holds the personal information and the purpose for which it holds the personal information.
The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and Anti-Money Laundering and Counter-Terrorism Financing Rules Instrument 2007 (No. 1) require us to collect certain identification information about you. We will collect personal information from third parties in respect of AML/CTF checks which are required to be carried out, under AML/CTF Legislation.
We must not collect sensitive information unless the individual has consented, or it is required by law, or in other special specified circumstances.
Having provided consent, you are able to withdraw it at any time. To withdraw consent, please contact our office. Please note that withdrawing your consent may lead to us no longer being able to provide you with the product or service you enjoy given that, as mentioned above, it is impracticable for us to treat some customers differently.
If the personal information we request is not provided, we may not be able to provide individuals with the benefit of our services, or meet an individual’s needs appropriately.
2. How we collect personal information
We may not be able to provide you with the products or services you are seeking if you provide incomplete or inaccurate information.
3. Why do we collect personal information?
We collect personal information for the following purposes:
* to conduct our business of providing our products and services to our clients;
* to enter into contracts with sub-contractors to conduct our business;
* to assess applications by individuals to provide them with our products and services;
* complying with our legal obligations
* to comply with our legal obligations; and
* to help us manage and enhance our services.
We may also obtain information from time to time through market research, to enable us to improve our services or to consider the wider needs of our customers or potential customers.
4. Information we may collect
The personal and sensitive information we collect generally consists of name, address, date of birth, gender, marital status, occupation, account details, contact details (including telephone, facsimile, and e-mail), and financial information.
We are required by law to identify you if you are opening a new account or adding a new signatory to an existing account. Anti-money laundering laws require us to sight and record details of certain documents (i.e. photographic and non-photographic documents) in order to meet the standards set under those laws.
We may take steps to verify the information we collect; for example, a birth certificate provided as identification may be verified with records held by the Registry of Births, Deaths, and Marriages to protect against impersonation.
5. About whom do we collect personal information?
The type of information we may collect and hold includes (but is not limited to) personal information about:
* individuals;
* third parties;
* prospective employees; and
* other people with whom we come into contact.
6. Dealing with unsolicited personal information
If we receive personal information that is not solicited by us, we will only retain it, if we determine that it is reasonably necessary for one or more of our functions or activities and that you have consented to the information being collected or given the absence of your consent that it was impracticable or unreasonable for us to obtain it under the circumstances.
If these conditions are not met, we will destroy or de-identify the information.
If such unsolicited information is sensitive information we will obtain your consent to retain it regardless of what the circumstances are.
7. How might we use and disclose personal information?
When we refer to the “use “of personal information, we mean to use it within our organization for the purposes outlined above. When we use the word “disclose” we mean providing the information to persons outside of our organization.
We may use and disclose personal information for the primary purposes for which it is collected, and also for reasonably expected secondary purposes which are related to the primary purpose and in other circumstances authorized by the Privacy Act. Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless the individual agrees otherwise, or where certain other limited circumstances apply (e.g., where required by law).
We may use and disclose personal information for the following purposes:
* to conduct our business of providing our products and services to clients;
* to register and handle product warranties, and product warranty claims;
* to enter into contracts with sub-contractors to conduct our business;
* to assess applications by individuals to provide them with our services;
* to communicate with individuals, by providing them from time to time with information contained in newsletters, emails or brochures;
* to comply with our legal obligations; and
* to help us manage and enhance our services.
When you enter and provide your contact details as part of a survey or market research questionnaire, we may ask for your name, address, and e-mail address so we can conduct the survey and thereby enhance our services. We may ask for other information to enable us to improve our websites or to send you special offers. In these instances, we will usually provide you with an opportunity to opt out from receiving any information after providing your details.
Unless a client agrees and consents, we do not disclose personal information we collect to others for the purpose of allowing them to directly market their products and services. We do not use or disclose sensitive personal or contact information for direct marketing purposes without the consent of clients or users.
We may engage other people to perform services for us, this may involve those people handling personal information that we possess. In these situations, we prohibit that person from using personal information about you except for the specific purpose for which we supply it.
We may disclose personal and/or sensitive information to:
* third parties, including (but not limited to) any entities or organizations handling any claims;
* consultants we engage to assist individuals;
* consultants we engage to manage our business;
* third-party service providers;
* organizations involved in a transfer or sale of all or part of our assets or business (including accounts and trade receivables);
* our lawyers;
* our accountants;
* our compliance consultants;
* regulatory authorities, including the Singapore Securities and Investment Commission; and
* anyone else to whom the individual authorizes us to disclose it.
We may also collect personal and/or sensitive information from these organizations and individuals, and deal with that information in accordance with this Policy.
MDTCX trains its employees and advisers who handle personal information to respect the confidentiality of customer information and the privacy of individuals. MDTCX regards breaches of your privacy very seriously and will impose appropriate penalties for breach of this Policy, which may, in certain circumstances, include dismissal.
Disclosure required by law
We may be required to disclose customer information by law e.g. under Court Orders or Statutory Notices pursuant to taxation or social security laws or under laws relating to sanctions, anti-money laundering or counter-terrorism financing.
Direct marketing
We will only use or disclose the personal information we hold about you for the purpose of direct marketing if we have received the information from you and you have not requested not to receive such information.
Direct marketing means that we should use your personal information to provide you with information on our products and services that may interest you.
If you wish to opt out of receiving marketing information altogether, you can:
* write to us at admin (@) mdtcx. com
8. Sending information overseas?
We will only disclose your personal information to a recipient who is not in Singapore and who is not our entity after we ensure that:
* the overseas recipient does not breach the Singapore Privacy Principles; or
* you will be able to access to take action to enforce the protection of a law or binding scheme that has the effect of protecting the information in a way that is at least substantially similar to the way in which the Singapore Privacy Principles protect the information; or
* you have consented to the disclosure after we expressly you that there is no guarantee that the overseas recipient will not breach the Singapore Privacy Principles; or
* the disclosure of the information is required or authorized by or under a Singapore law or a court/tribunal order; or
* a permitted general situation (other than the situation referred to in item 4 or 5 of the table in subsection 16A(1) Privacy Act) exists in relation to the disclosure of the information.
9. Management of personal information
The Privacy Act requires us to take all reasonable steps to protect the security of personal information. Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet, or other electronic mediums.
We hold personal information in a combination of secure computer storage facilities and paper-based files and other records and take steps to protect the personal information we hold from misuse, loss, unauthorized access, modification, or disclosure.
We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.
10. Identifiers
We will not use identifiers assigned by the Government, such as a tax file number, Medicare number, or provider number, for our own file recording purposes unless required or authorized to do so by or under Singapore law, regulation, or court/tribunal order.
Before using or disclosing a government-related identifier of an individual, we will ensure that such use or disclosure is:
* reasonably necessary for us to verify your identity for the purposes of our activities or functions; or
* reasonably necessary for us to fulfill its obligations to a government agency or a State or Territory authority; or
* required or authorized by or under a Singapore law, regulation, or a court/tribunal order; or
* within a permitted general situation (other than the situation referred to in item 4 or 5 of the table in subsection 16A(1) Privacy Act); or
* reasonably necessary for one or more enforcement-related activities conducted by, or on behalf of, an enforcement body.
We hold personal information in a combination of secure computer storage facilities and paper-based files and other records and take steps to protect the personal information we hold from misuse, loss, unauthorized access, modification, or disclosure.
We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.
11. How do we keep personal information accurate and up-to-date?
We take reasonable steps to ensure that the personal information it holds is accurate, complete and up-to-date. We encourage individuals to contact us in order to update any personal information we hold about them. Our contact details are set out at the end of this document.
12. Access to personal information
Under the Privacy Act, you have the right to obtain a copy of any personal information that MDTC holds about you and to advise MDTC of any perceived inaccuracy.
To make a request, you will need to complete an application form verifying your identity and specifying what information you require. We will acknowledge your request within 14 days and respond promptly to it or if that deadline cannot be met owing to exceptional circumstances, your request will be dealt with within 30 days.
If we refuse to provide the information, we will provide reasons for the refusal and inform the individual of any exceptions relied upon under the Privacy Act.
If you want to make a general enquiry about ECG Pte Ltd ‘s privacy policy, change your personal information, lodge a complaint or obtain an application form for access to your personal information, please contact us using the details at the end of this document.
We will require identity verification and to specify what information is required. An administrative fee for search and photocopying costs may be charged for providing access. We will advise of the likely cost in advance.
If we refuse to give access to the personal information or to give access in the manner requested by you, we will give you a written notice setting out the reasons for the refusal, the mechanisms available to complain, and any other relevant matter.
Additionally, we will endeavor to give access in a way that meets both yours and our needs.
13. Correction of personal information
We will correct all personal information that we believe to be inaccurate, out of date, incomplete, irrelevant, or misleading given the purpose for which that information is held or if you request us to correct the information.
If we correct your personal information that we previously disclosed to another SPP entity you can request us to notify the other SPP entity of the correction. Following such a request, we will give that notification unless it is impracticable or unlawful to do so.
If we refuse to correct the personal information as requested by you, we will give you a written notice setting out the reasons for the refusal, the mechanisms available to complain, and any other relevant matter.
If we refuse to correct the personal information as requested by you, you can request us to associate with the information a statement that the information is inaccurate, out of date, incomplete, irrelevant, or misleading. We will then associate the statement in such a way that will make the statement apparent to users of the information
14. Updates to this Policy
MDTCX’s Privacy Policy will be periodically reviewed to consider new laws and technology, modifications to our operations and practices, and to ensure its continued relevance in the evolving environment.
15. Responsibilities
It is the responsibility of MDTCX’s management to inform employees and relevant parties about the existence and enforcement of this Privacy Policy. Management must periodically update employees and relevant parties about any changes to the Privacy Policy in a timely manner. All employees and relevant parties are responsible for understanding and complying with this Privacy Policy, and ignorance of its existence will not be an acceptable excuse for non-compliance
16. Privacy Training
New employees will receive access to MDTCX’s Privacy Policy, and all employees will have opportunities to attend Privacy awareness training regularly. This training ensures that employees understand the Privacy-related issues that could impact MDTCX if not properly followed.
17. Non-compliance and Disciplinary Actions
Any MDTCX employee or relevant third party who identifies, knows about, or suspects a Privacy breach must report it immediately to the Privacy Officer. Employees or relevant parties who violate or fail to comply with MDTCX’s Privacy Policy may face disciplinary action.
18. Incidents/Complaints Handling:
Individuals with privacy complaints must submit them in writing to the Privacy Officer. MDTCX has an effective incidents/complaints handling process in place to manage privacy risks and issues. This process includes addressing systemic compliance problems, increasing consumer confidence in MDTCX’s privacy procedures, and preserving MDTCX’s reputation and business.
19. Contractual Arrangements with Third Parties
MDTCX must ensure that all contractual arrangements with third parties adequately address privacy issues. Third parties must be aware of MDTCX’s Privacy Policy and have policies in place to manage personal information in compliance with the Privacy Act. These policies include regulating the collection, use, and disclosure of personal information, ensuring its secure storage, and disclosing it only to approved organizations.
20. Websites
MDTCX’s websites contain links to other websites with varying privacy policies. MDTCX has no control over the privacy practices of linked sites. Visitors should be cautious and check the privacy policies of external sites. MDTCX’s websites use cookies to identify browsers and track usage patterns without identifying individuals. Visitors can choose to accept or decline cookies. Third-party analysis of website traffic may also use cookies, and the information collected is anonymous. MDTCX’s website privacy policy is accessible via a link on the homepage of each website.
